Policies and FAQ
I do not accept custom orders at this time
I accept wholesale orders on a case by case basis depending on my capacity and ability at the time. Please send wholesale requests to firstname.lastname@example.org
Orders will be processed and shipped within one week during the COVID-19 health crisis, to limit number of trips to the post office. You can also expect some delay in shipping while Canada Post has much higher volumes.
Shipping rate is calculated based on weight at checkout.
Purchases over $100 will receive free shipping at check-out.
Free local pickup is available for those living in Victoria, BC, by using the code "local" at checkout.
If item is damaged during shipping, please contact Kendra Shaw Ceramics with a photograph of the damage, and your item will be refunded or replaced.
Please contact Kendra Shaw Ceramics with any questions or concerns you may have regarding your order.
Returns will be accepted within 14 days of purchase. Please contact Kendra Shaw Ceramics for more information on returns