Policies and FAQ

Custom Orders: 

I do not accept custom orders at this time


I do not currently accept wholesale orders due to limited capacity 


I ship within North America 

Orders will be processed and shipped within one week of purchase. After an item is shipped, the delivery time is out of my hands. Please be patient with shipping delays.

Shipping rate is calculated based on weight at checkout. 

Free local pickup is available for those living in Victoria, BC, by using the code "local" at checkout. 

If item is damaged during shipping, please contact me with a photograph of the damage, and your item will be refunded or replaced. 

Please contact Kendra Shaw Ceramics with any questions or concerns you may have regarding your order.


Returns are not accepted. All items are final sale.